Problem solving – the zig zag model
nuggetsoflearning • November 11, 2013
We are asked every month, week, daily or in some jobs every hour to problem solve. It would be great to have a model or process so you are not led by your heart or by money.
Below is a very simple tool that can be used individually or in teams.
As the model is a diagram it is very easy to remember and ideal to chart progress from a team perspective.
- Gather facts and data about the problem – assess the situation
- Explore possibilities and ideas
- Evaluate the ideas considering the consequences if you implemented
- Finally assess the human impact – weigh up peoples feelings and emotions
Using post-it notes chart a problem as a team, it will empower and engage as you work through a situation together.
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