Conflict Resolution checklist
bev • November 29, 2023
Don't be afraid to share your thoughts and feelings...
Before you even begin a conversation, ensure that you have done all the preparation you need to.
- Write down your experience of the conflict. Ask yourself whether it was an isolated incident?
- How are you feeling? check whether you are OK you and you are not being overly sensitive
- Put yourself in the other person shoes - get a sense of their perspective
- Think about your ideal outcome, a good outcome and your least acceptable outcome, manage your expectations
- Find a time that is right for both of you
- At the start agree to discuss the issue by taking turns of sharing each others experience and ideally find a solution
- Ensure you clarify the topic or issue
- Take turns to share your experiences
- Clarify and repeat if necessary
- Decide on a future focused solution
Please do get in touch for a workshop on Conflict Resolution bev@nuggetsoflearning.co.uk
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